How we handle your information
Last updated: September 2026
This policy explains how 4Drive Bulgaria collects, uses, and protects information when you visit our website or make a booking. We respect your privacy and process personal data only as necessary to provide our services.
4Drive Bulgaria operates a platform for booking vehicles in Bulgaria. Our registered address is Oborishte, Sofia, Bulgaria. When you book through our site, you interact with both our platform and the local rental company that will provide the vehicle and contract at the time of collection.
For questions about this policy or your data rights, contact us at [email protected].
When you use our contact form or submit a review, we collect the information you provide directly - typically your name, email address, and the content of your message. This allows us to respond to enquiries and publish feedback where you have given consent.
Our web server automatically logs technical data such as your IP address, browser type, referring page, and timestamps of your visit. These logs help us maintain security, diagnose technical issues, and understand general traffic patterns. We do not use this information to identify individuals.
When you complete a booking, our reservation system collects your name, contact details, licence information, pickup and drop-off preferences, and payment details for the booking advance. This information is shared with the rental company that will prepare your contract.
The rental company processes your data independently as the provider of the vehicle and the party to your rental agreement. They use your information to prepare the contract, verify your driving licence at pickup, manage the rental period, and handle any post-rental matters such as traffic fines or damage claims.
Payment card data for the online advance is handled by our payment processor and is not stored on our servers. The rental company may require a card at pickup for security purposes, as specified in your booking confirmation.
We use essential cookies to maintain your session as you browse the site and complete bookings. These are necessary for the website to function and cannot be disabled.
We also use analytics tools to understand how visitors use our site - which pages are viewed, how long sessions last, and where users come from. This data is aggregated and anonymised. You can opt out of analytics tracking through your browser settings or by using standard opt-out mechanisms provided by analytics services.
Most browsers allow you to refuse or delete cookies. The Help section of your browser should provide instructions. Be aware that disabling essential cookies will prevent you from using key functions such as the booking form.
We use your information to process and confirm bookings, send vouchers and updates related to your reservation, respond to enquiries submitted through our contact form, publish reviews where you have given explicit permission, and improve our website based on aggregated usage patterns.
We do not use your data for automated decision-making or profiling. We do not send marketing emails unless you have specifically opted in, and you can withdraw consent at any time by contacting us.
Your booking details are shared with the rental company that will provide your vehicle. This is necessary to fulfil the service you requested. Rental companies are independent data controllers and have their own privacy obligations.
We share payment information with our payment processor solely to handle the booking advance transaction. Technical data may be accessible to our hosting provider and security services as part of maintaining the website infrastructure.
We do not sell, rent, or trade personal information to third parties for their marketing purposes. We will disclose data if required by law, court order, or to protect our legal rights.
Booking records and related correspondence are kept for six years from the end of the rental period to meet accounting and legal requirements. Contact form messages are retained for two years unless an ongoing enquiry requires longer storage.
Server logs are kept for 12 months. Analytics data is retained in aggregated form indefinitely as it does not identify individuals. Cookies expire according to their type - session cookies are deleted when you close your browser, while persistent cookies last up to two years.
You have the right to request access to the personal data we hold about you and to ask for corrections if information is inaccurate or incomplete. You may request deletion of your data where we no longer have a legitimate reason to keep it, though legal obligations may require us to retain certain records.
You can object to processing for marketing purposes at any time and withdraw consent where processing is based on consent rather than legal requirement. You have the right to receive your data in a portable format and to lodge a complaint with a data protection authority if you believe we have mishandled your information.
To exercise any of these rights, email [email protected] with details of your request. We will respond within 30 days.
For questions about this privacy policy, to exercise your data rights, or to report a concern, contact us at [email protected]. Our office hours are Monday to Sunday, 8:00 AM to 8:00 PM (GMT+2).
We may update this policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website after changes are posted constitutes acceptance of the updated policy.